Hacker News new | ask | show | jobs
by NonEUCitizen 4633 days ago
What is your experience with GoCardless? How do they handle chargebacks?
1 comments
alexchamberlain 4633 days ago
Do charge backs exost in a direct debit world?
link
PeterisP 4633 days ago
Yes, and I'd say they are even harsher than for creditcards - i.e., return cash first and ask questions later.

The DD system doesn't do dispute resolution - you can make DD's easily, but the customer can revert anything he 'didn't agree to' and that's it; and the EU rules allow doing that for at least 13 months (UK says unlimited, I'm not sure on that).

link
dangrossman 4633 days ago
> Yes, and I'd say they are even harsher than for creditcards - i.e., return cash first and ask questions later.

That's how it works with credit cards as well. You're always debited before you're even notified of the chargeback.

link