[penguat]

That sounds like poor BA/spec work. BA asks: "what do we need from this username". BA should ask "what do we need from usernames overall"?

It's always going to be hard to be agile on federal contracts - there're too many customers to really get a clear view from them.

[joshuahedlund]

A fair point. Other examples of problems were empty drop-down menus from presumably non-cached failed DB accesses[0] and forgot password links in emails leading to an error about no match found for the provided information [me], which I suppose you could respectively file under 'unexpected heavy load' and 'bug' rather than 'poorly written code', though at some point no matter how you classify the problems it makes me nervous to submit my information because I wonder what security holes are waiting to be discovered along with the other problems.

[0]http://www.bloomberg.com/news/2013-10-02/untangling-obamacar...