[mark_l_watson]

I lost my group health plan, which I had for fifteen years, recently so I has experienced the web site first hand :-)

My latest complaint: I logged in many times last week to fill in information, a bit at a time before I lost access.

Then starting Sunday morning I could no longer login. On the phone last night I was told that they had wiped all stored passwords and to follow the "I don't remember my password" link. Couldn't they have posted that as a huge banner message and let people know? I had four days of frustration trying to login.

Then, when I got the reset password link, and followed it, one of the profile verification questions they asked for resetting my password WAS A QUESTION THAT I HAD NOT BEEN ASKED so I had no way to answer it. I wrote down my profile questions so I am fairly sure of this. wTF

[nutate]

To play devils advocate, have you tried logging into Aetna, Cigna, Blue Cross Blue Shield, etc recently?

Just as fucked in terms of passwords being screwed, lockouts, other such nonsense.

[nulagrithom]

Well, I'm glad to see the health insurance situation is improving...

[Raphael]

No, but I've signed in to Facebook, Google, Reddit, etc. It's a solved problem.

[nutate]

Most cutting edge computer science folks like to make money selling ads not selling cheap insurance.

[hga]

Strange, it was national news they'd wiped all passwords ... as you say, we can't imagine why that wasn't in a banner message.