[aoberoi]

Dev Evangelist from TokBox here. I'm sorry you had difficulties working with OpenTok. Our technology is bleeding edge and is moving terrifically fast so a few bugs are a tradeoff thats worth the ability to be able to innovate in the market. What this means for us as a business is that we've doubled down on our support talent and infrastructure, all of which maintain quite a high level of responsiveness to issues that come in (our premium support customers seem just as happy to have us as we are to have them). I'm curious if you've used any of those channels and if your issues went unanswered - if there's a leak in those pipes that would be very important to us to fix. Lets address those silent errors when initializing subscribers, please email [e-mail].

Open sourcing the technology isn't really an option for us, and its not just because the technology we are working on is our IP. Laying the infrastructure and process conventions for accepting patches outside the company while driving a growing internal engineering team is non-trivial. Making a repo public isn't some magical pill that will help you get to your answer faster, there's a lot of planning and documentation needed to make open source work. If anything I'm confident that the number of inbound support queries would increase because of questions about the code itself. This would slow down the response time for developers that truly have an issue we should address quickly. An open source project could work under these conditions but for a team of our limited size it would only slow things down.

That being said we love the community of developers that contribute to open source and we have been trying to do more of it ourselves. Our framework integrations are OSS (PhoneGap plugin, Titanium module, more to come), and we're eternally grateful to participate in projects like Google's webrtc implementation.

TL;DR: Open sourcing the project would slow the development down. If you need support, we're all ears and want to make that experience the best it can be (and the forums are public so you can hold us accountable).