[adii]

I love this from Abraham Lincoln: http://www.goodreads.com/quotes/281050-you-can-please-some-o...

The reality is: Yes, angry customers are never good for business or brand building. Neither are bad reviews. Trust me when I say that I hate the fact that I had angered even one individual.

That said, I interacted with every one of the angry customers and explained the rationale behind the decision. I managed to resolve the emotion to the extent that they were appreciative of my explanation / reasoning and would even consider becoming a customer in future.

[gizmo]

You can't use a pithy quote to excuse bad behavior.

[adii]

This isn't excusing bad behaviour at all. In fact, I've been very up-front about the fact that this technique relies on deception and that I didn't like that bit.

I stick to what I've said though, which is that putting up a landing page with an e-mail signup and a "Request Early Access"-kinda thing is similarly deceptive. The only difference is that I actually asked for CC details. To that extent, I'm willing to do whatever I need to do to see my startup succeed.

This is obviously not for everyone and that's why I posted the quote from Lincoln.

[drharris]

Oh, well since you didn't like it, that's ok then. Wait, no it's not; it's horrible, indecent advice. Good business is being honest with your customers. Count me among the ones who would never turn over money with scumball tactics like this. Do your domain research, spend a few months making an MVP, and sell it in a working state. Give your early adopters premium pricing so they stick with you through the early churn. I wish your customers the best, as they're in for a rocky ride turning money away to such a scammy businessman.