[thinkersilver]

Log aggregation and analytics is a hot space at the moment and in all fairness I think that you are being taken advantage of. I've read the messages and you are under no obligation to provide free support for source code and you shouldn't be bullied into doing so. In my eyes you have gone far enough in providing the source and binaries.

I think your biggest problem isn't your licensing but the documentation and the site itself. Since I work in the same space for a commercial product similar to Splunk, I'd like to offer a few comments.

1. It needs to be clear what the difference is between the enterprise and the open source version. Features and support must be clear with the enterprise version.

2. The message has to be clear for the target audience. Your product is very developer focused, but you have many support use cases. Focus on making it easy for non technical (non dev) people to get started monitoring the most popular pieces of infrastructure. A few getting started or how to guides for popular web servers and databases is a good start.

3. You may also need to cripple the functionality of your product (for the free version). Perhaps cripple it based on scale. The number of agents that can be deployed in an env can be restricted. Don't do what splunk do a disable based on data volume.

4. There are no images on your site. I can't visualize how I would instrument my infrastructure for log collection. This is vital.

I haven't used nxlog but this was my first impression. I hope the comments help in some way.