[AGKyle]

AgileBits Support here.

Sorry to hear you feel it isn't worth the upgrade. I'd suggest trying the demo at least to see if there's anything there worth using. Personally, the new browser extension is amazing and I have a hard time going back to help users in support :)

You didn't have to buy direct to get cross platform support. We offer coupons to users who purchase on the Mac App Store and want to buy our Windows application as well. We match the price at the time of purchase. So, normally the Mac app is $50, we offer the Mac + Win bundle for $70. If you bought at $50 on the Mac App Store, we give a coupon to get the Windows app for the same price as our website bundle. We just need proof of purchase from the Mac App Store.

If you have concerns though, email us, support at company url. Mention me here and someone will add me to the ticket and we can discuss directly. I'll be happy to help however I can.

Kyle

AgileBits Support

[smackfu]

>You didn't have to buy direct to get cross platform support.

My only suggestion is that you might want to document this somewhere, because I had no idea this was an option at the time I purchased in July 2012, and still don't see it on the store web pages.

[AGKyle]

You're right, we don't have it anywhere anymore. We did have it when we were using another support system that had a built in KB. Sadly that didn't work out for us and I think that article disappeared along with the tool.

I'll put this on my todo list to see if we can get it handled soon.

That said, if you email us support at company url, maybe I can make it up to you in some way or another. Just mention my name and remind me of this discussion.