Hacker News new | ask | show | jobs
by AGKyle 4634 days ago
AgileBits Support here.

Not every version. We've only charged for three upgrades in our history.

1Password 2 for Mac to 1Password 3 for Mac

1Password 3 for Mac to 1Password 4 for Mac

1Password 3 for iOS to 1Password 4 for iOS

So, two of the three updates happened in the last year for the latest release (1Password 4). All other updates were free for existing users.

That's over 4 years between releases with no charges for users who purchased on launch day. Now, not every user purchased on launch day obviously, but I think we've been pretty fair with the upgrades. We go out of our way to try to help users who purchased prior to the new version too. We gave every user who purchased 1Password 3 for iOS a free upgrade to 1Password 4 within a 30 day window from 1Password 4 release.

This is the App Store we're talking about, which doesn't provide a mechanism for giving the app away free (while having it a paid app). Unless you count those 50 app store promo codes you get each release... (that's cost of app + 30% hit from Apple). I don't know of any other company that would do that on the scale we did. We tried VERY hard to give our users the best we could while going to a new app.

Kyle

AgileBits Support