[pjbrow]

Very well said. I agree entirely - there should be a concrete change as a result of this thread. It's impossible for a reasonable person to read the opinions of the well informed people here and continue to think that everything's A-ok. This is an opportunity to prove your ethical bona fides, jdh.

[unclebucknasty]

If you look at their profile on consumeraffairs.com [1], you'll find a ton of complaints about this VIP program on the first page alone. In fact, the company replies repeatedly with a canned response.

They are well, well aware of what they are doing. If they do change anything, it will not be because they have been suddenly educated or even found morality. It will be because the sunlight is so bright that they fear for their ability to continue to profit.

[1] http://www.consumeraffairs.com/online/justfab.html

[danielweber]

Here's a question:

Upon learning that many of your customers are unhappy and believe themselves to have been tricked into subscribing, do you:

a) change the process, or

b) defend the process?

[unclebucknasty]

Exactly. The fact that they have devised what appears to be a canned response for the issue is telling.