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by testing12341234 4643 days ago
Absolutely agree with this comment. Here's the impression that I see at a "first glance" that page:

1.) The item to purchase, along with the price of the item. 2.) A bright magenta "Continue Checkout" button. 3.) An ad for an upsell on the right hand side which I'm generally not interested in. (on the right side, light grey text, etc)

Only after carefully scanning the page do I notice the following:

3.) This isn't an ad, it's actually something important for me to read. 4.) There is a tiny magenta link on the right hand side with explanation text that says to click it if I don't want to save 50%. 5.) Way down at the bottom of the page is text.

So I went ahead and did try it out myself. I borrowed a friend's laptop (that doesn't have a developer-level screen resolution). The screen resolution was 1333 x 768 and FF is maximized there. Here is what it looked like http://imgur.com/9rHhhLV

What's missing from that page, is all of the important information about the VIP program. What is present is the price of the item, the quantity and a magenta "Continue Checkout" button.

I'm definitely calling "Dark Pattern" on this one. Hiding important text off the screen, coloring the important text a light grey, even when the text is visible it is far down the right side in a small font.

3 comments

Yeah, I'm incredulous that anyone could argue that VIP membership is obvious. There's a box that gives you the breakdown of the charges, Subtotal, Shipping etc. that doesn't include the VIP membership... In fact the only indication on the entire page that you're joining the VIP scheme is the magenta link you mentioned. It's smuggled through at the bottom of an ad box(where everyone applies a degree of visual filtering automatically) and the copy isn't exactly obvious. "No thanks, I don't want to save up to 50%" is a long way from "No thanks, I don't want to be a VIP".
Even worse, should you click on 'Checkout as a Pay As You Go member', the order summary still shows VIP status. It appears there is no way out.
It's because the shoe itself is the first item in the VIP membership by nature. If you buy something, you're buying into their whole service.
This is the end result of blind A/B testing.
That's the most generous interpretation I can find. Still not an excuse though.