[nmjenkins]

(I work for FastMail) Many apologies about this. It was due to an unexpected interaction with our billing system when we added the free trial functionality. We never intended to spam or harass people who decided FastMail wasn't for them. We fixed this about a month ago and overhauled the wording in our notices as well to make them friendlier and easier to understand.

[autonomy77]

To nmjenkins, thanks for the reply and apology - please do not take this as a personal shot: I appreciate that issues occur with automated systems - but ignoring emails of complaint sent to addresses advertised on your website suggests that a different issue is in play. Not one of my emails was replied to, and the lasting impression is that - as I do not wish to become a customer - there was no point in responding at all to my complaint. Your reply above is appreciated, however - thank you.