I was also tremendously happy with DO and their service. But what if you get your production apps down without even any notification and proper reasoning ? That's the thing which makes you feel insecure.
>Our monitoring picked up a malicious UDP traffic pattern on 2013-09-08 00:58:23. A ticket was then opened with the customer at : 2013-09-08 01:05:55 roughly 7 minutes later.
Also, you should do a better job securing your server. It seems like the server was compromised.
If you have a production app, it would make sense for you implement HA, then you wouldn't have to worry about a single server getting hacked.
What proper reasoning do you need? If your server is hacked, it makes sense to shutdown the server, or disconnect it from the network completely. You can extract the data at a later time.
What if your server was hacked, then started serving up child porn? Would you be okay with having the server continue running?
I'm sympathetic to your frustration — but when your box is owned and actively participating in illegal activity, you kind of have to expect it to get shut down.
>Our monitoring picked up a malicious UDP traffic pattern on 2013-09-08 00:58:23. A ticket was then opened with the customer at : 2013-09-08 01:05:55 roughly 7 minutes later.
Also, you should do a better job securing your server. It seems like the server was compromised.