[kllrnohj]

> Everybody is now an expert

Everybody is an expert in deciding what they don't like. It doesn't matter how much designer-speak bullshit you can spew, if the person using it doesn't like it or finds it too confusing, it failed.

[roryokane]

Someone saying a design doesn’t work for them does not necessarily mean that the design failed – it could just mean that that person isn’t in the target audience. “That person” includes their state of mind, too; maybe whatever they are complaining about isn’t supposed to be used when sleepy, or when driving, for example.