[enry_straker]

@bscofield

What would your impression of the experience have been if your flights had been on time, and you had a smooth travel? or conversely how did the travel experience affect your impression of the process used by BigCo?

[bscofield]

Had the flights been issue-free, I would have started out neutral. Had BigCo had someone watching out for me and fixing problems proactively, I would have started out with a hugely positive impression of the company. Either way, the in-person part would have done a good bit to reduce those feelings, as it was formulaic and role- rather than person-focused.

I should also mention that BigCo gave me one of the worst phone screens I've ever experienced (bad for the same lack of regard for me, personally), so I thought seriously about declining the in-person visit.