[pert]

I don't think that a hosting company that monitors their servers deserves this much credit. I have a few co-located boxes for personal projects and, even though the services they run aren't that critical, I still monitor them using Nagios. It's not hard and it should be something that every systems administrator sets up as a matter of course.

I do, however, agree that 20 minutes down-time for a hardware failure is impressive. I wonder if they just yanked the disks from one box and jammed them in a spare?