[stephenaturner]

I've done customer technical support both in person, over the phone, and via email -- and yes, you get rough customers, rude customers and ridiculous customers. But maybe I just take it better than most, because you can write of the cranks and the fools easily, and you can empathise with everyone else because they have real problems they want to solve.

And telling the customer to "f* off"? Even as a joke, you just don't put it out there... if you ever have to feel like that you make sure it's totally private!