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by antiismist
6233 days ago
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FTA: Once you submit a DM to @SF311, you will receive a service request number. Apparently, there is a city staff member devoted to handling and responding to @SF311 Tweets. San Francisco is also using CoTweet, a Twitter business platform that acts like a CRM, to manage and track these conversations. CoTweet’s platform supports both marketing communication and response-driven customer support via Twitter. |
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