[redidas]

Somebody not actually working at work could be due to many different factors. Yes one could be that they are lazy and half-assing their job, but it also could be that they just aren't motivated. Maybe they don't feel connected with their job. Ideally, an employee is motivated to to a good job for reasons other than its a daily grind and its what they have to do.

The HR industry terms this "Employee Engagement." If I had to guess, Fog Creek has quite a few "disengaged" employees.

[misterjangles]

Absolutely a great manager will inspire and motivate the team,. But, it is called "work" for a reason. Its a two way street. The employee has to put forth some effort as well. Your manager is not there to entertain you. At the end of the day you are there to work.