[mntwiddler]

I really like the idea of standardizing my services and pricing and it is something I have thought about. However, I charge my clients on a time and materials basis. If they come back 10 times with revisions because they are going back and fourth on a decision I don't want to eat that time.

The bottleneck is what concerns me the most. I would have to hire someone else, pay them a good salary, and train them to do what I do if I don't want to be the bottleneck. Finding a quality person and training them doesn't concern me as much as paying them. My margin % is pretty good but I am not billing out at $100 an hour. So that worries me.

[richsin]

Your business, as many people have assured you, is completely fine. It's actually a great service for some businesses.

Find bigger clients, this will allow you to keep your billings high if your worried about bottlenecks and hiring. Look into https://elasticsales.com/ for cold calling as a service.

Why not do both versions of the business? Create a separate brand and package together services, flat pricing and slap on a healthy markup to offset your advertising and marketing. PPC, Social Media, etc would be great for this.

Get that monthly revenue up and then build a team around your processes. Hiring will always be hit or miss - just make sure your hiring them for what they know and not what they can learn - if you want to save time.

Best of luck!