[dhimes]

I had the same problem getting internet to my rented office space. The ISP didn't have an updated db with the building's new office numbers.

I had to call and talk to someone put in a work-around. That meant I lost the discount for doing it over the web. It also meant that it took months and several phone calls for the bill to start coming to the right place.

Perhaps the message should be- "please double-check, we can't find a record of that <> in our database." But accept it if the customer insists.