True, though I had a Pocketbook (902) and it was quite a finicky beast; customer service tried their best to help though. Also, it didn't have a "Pearl" display in those days though that might have changed now. I recall discussions on Mobileread where people had issues with Onyx as well. I wish BN would make a large-form e-ink reader: I have the (rooted) Nook and it is the best e-reader that I have ever owned.