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by JoeAltmaier 4678 days ago
The company's web page is their agent to the web world. No matter why that agent cheated this guy; its the companies fault. That's how agency works.

Sure we as engineers can diagnose what web error caused the issue. But we can also surely imagine its not the first time tech support has handled the matter, and its still a problem.

At this point there is plenty to blame the company for, even with a liberal tolerance for incompetence. Why not fix the bug? Its easy to not fix a bug that's raking in money.

To be called a responsible company, they have to fix those bugs FIRST.