[runarb]

Agree. The author is jumping to conclusions her. Remind me of this great quote:

"Never ascribe to malice that which can adequately be explained by incompetence" - Napoleon Bonaparte

[_wp3r]

Probably not a Bonaparte quote. The below is an interesting history of how that quote got into the hacker consciousness. Mostly from the Jargon file.

http://en.wikipedia.org/wiki/Hanlon's_razor

[samatman]

I had never read that! Charming. The punchline is, it's actually Heinlein's razor. Which makes perfect sense.

(yes the wiki refers to a Robert Hanlon of Scranton, PA. This is probably only amusing if you're from America and know that Scranton is the archetypal funny place to be from)

[derleth]

> Scranton is the archetypal funny place to be from

Up there with Walla Walla, Washington and Sheboygan, Wisconsin.

[mathattack]

Beat me to the quote. But this is even worse for FC - they are pissing off a customer for $7 by accident, not on purpose.

[UVB-76]

Nope. They make $$$$ by having the option checked by default, and every now and then a customer fails to check their order before submitting it.