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by jleader
4672 days ago
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Sometimes the "bad edge" effect is cumulative over time. This can lead to a new entrant to the market suddenly gaining a lot of market share, because so many people have gotten fed up with the dominant player. So maybe the dark patterns work well, until suddenly they nose-dive, because everyone's switched to the less annoying alternative. A/B testing only tells you what works today, not what's going to keep your customers satisfied in the long run. |
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