[goostavos]

I don't know why people still harp on the DMV. Of the two in my area, I've never been in one longer than 20 minutes. They've adopted a worker pool model. You walk in and a greeter assigns you to an appropriate queue based on the type of service you need, and then 3-4 workers consume each queue type. It's stunningly efficient to say the least.

[schoper]

I use the DMV in Redwood City, CA, and efficiency is not my experience there. They have the worker pool model as well. The last time I was there, I was unfortunate to be in the pool with the worker who could barely type. He processed 2-3 customers in an hour, while the Asian gentleman who replaced him at lunch processed 5 times as many. The first gentleman, I assume, is fit for his current position or McDonalds.

I have used stunningly efficient DMVs. They do exist. But the existence of DMVs that do not scrape the bottom of the barrel for hiring, and are more efficient because of it, is proof of my point, if you take a moment to think about it.

[jessedhillon]

What do you have to say about the customer who has the option to schedule an appointment online, disregards that option, and then complains about being subjected to a wait? Severely entitled and unduly convinced of self-superiority come to mind.

[schoper]

That is certainly a possibility. Unless that customer comes from a state with privately run DMVs, and is used to a 5 minute wait without scheduling. Further, it may be that that customer has been greatly impressed by the efficiency and wealth of California's private industry compared to his old state, and was not entirely prepared for the inefficiency and ineffectiveness of California's government.

Jessed, I can tell that you love your government. I'm going to suggest something that you can listen to or not, as you choose: Part of loving your government means examining critiques and saying "how can this be improved?" rather than wearing your heart on your sleeve about it.

[jessedhillon]

Reasonable critique. Not -- the Asian guy was faster so I'm right and government jobs are for iq 85 people.

Which speaks to motivation as much as ability anyway. Thorsten Veblen observed that only the lower and upper classes get what work is for -- the middle classes are the only ones stupid enough to apply all their effort grinding through an imaginary career hierarchy. From that perspective the other guy, no doubt you mean to imply he's black given your other statements, is actually executing the superior strategy.

And actually, here's another thought: it's a good thing for society that we have a place for iq 85 people to contribute and earn a living. I don't hold it against people for having an 85 iq, just like I don't credit people with 150 iqs with an achievement. Those things are largely determined before you're aware of them anyway.

Also: which states have private DMVs with 5-minute waits?

[rollo_tommasi]

It is not a reasonable critique. He specifically mentioned the faster employee was 'Asian' as a racist dog-whistle. His problem isn't with 'government workers', it's with 'lazy black people'. Don't feed the racist troll.

[jessedhillon]

Yes, I meant that loving one's government requires examining reasonable critiques, not rants about how Asians are faster than blacks at the DMV.

[bjhoops1]

Half of the time when I'm pissed off at the DMV, it's because I stupidly forgot to bring a document that I needed. I'm afraid to admit DMV workers have far more to complain about me than I them.

[jlgreco]

I think the complaints usually start just about after the queues end.