[canistr]

I disagree with the comparison with Apple and iWorks because with Microsoft's Office products, the level of support they would have to include for Excel, PowerPoint, and Word docs is significantly greater than Apple. They aren't working from the ground up the way Apple does because their user base is far more complex and large. For Microsoft, support goes deep into supporting their business clients, tech support, and general consumers since Office is a core business for them.