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by twilightfog 4681 days ago
Just wanted to let you know that as a fellow Indian, I find your experiences extremely traumatic. However, you did the right thing to raise awareness about the issue. I've written strongly worded mails to JetBlue (CEO and their CS Director). Commercial airlines cannot continue being dicks and ignore tons of complaints without affecting their profitability. I'm sure a personal apology from them will be forthcoming (with perhaps a refund for the extra payment).