[Patrick_Devine]

Our startup is trying to weigh the balance between professional services and developing a product. It's a tricky dance and I've been on both sides of it before. Initially your product isn't great, so you focus heavily on customer service. The trap here is clearly that if you're not making your product more appealing to a wider market, you're going to get stuck forever with a small set of customers. Alternatively if you're not engaging with your initial clients and are developing in a vacuum, your product is going to stink because most likely no one is going to want it.

[aminbandali]

That's ABSOLUTELY true! That's the trickiest part and it's one of our challenges in our startup. It's hard to keep the balance when you want to build your own product, but also got to make some money while your product hasn't reached your desired stage.