[vehementi]

Again, you can search with mobile, or someone else's mobile, someone else's laptop, etc.

I appreciate your point regarding the multitude of possibilities for a server error, but remember what we're talking about. The user did not even attempt to read the error message, did not know what it said, and kept retrying thinking things would change. He didn't take some next step to try to diagnose potential connection problems (e.g. check for ethernet cable), he just threw his hands in the air, said it doesn't work, and ran to IT. He can't use computers.