[hillbillyjack]

There is a little of both in his statements. The one about the computer not turning on is a common occurrence these days where people let their computer sleep and just move/click the mouse for it to turn on but can't cold boot the machine. This is similar to calling a mechanic because your car won't turn off because it isn't in park.

Most people don't need to know how to change proxy settings and such though. It would be nice if people had the ability to google solutions but it hasn't become important enough for them to learn so they take the easy way out and wait to ask someone.