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by vacri 4695 days ago
As someone who has been on night-shift on-call for end-user support while working the day job at the same time, let me assure you that you don't lose 'near to nothing'.

Most of the comments in this thread assume that the cost of support is trivial. It's not. Support is a product unto itself, and shouldn't be trivialised into "come on, it doesn't take much!".