[smtddr]

Oh wow, why didn't anyone mention this before? Or have I been missing it? I'm not being sarcastic, the fact that the warning about char-substitution is displayed to the user like that changes this whole story. I still think it a bad idea to even have that setting at all and Xerox should just remove it from future devices - but the user was warned, in as much as the average user ever reads warnings on computer screens......

[gpvos]

Well, the person who changed the setting was warned. The warning does not appear on the main copying/scanning screen. And calling such a setting "normal" verges on criminal.

And even the support person didn't know about the consequences of the setting.

Also, it seems that the setting was also used when copying, not just when scanning (still seeking confirmation on that one), which would be quite useless.