[makerops]

Have you considered contracting the ops out? I am in the process of developing a managed service for ops, using a lot of automation, config management etc; basically I install a chef agent on the server, and do everything via code I've written, email me if you want to talk about it [e-mail]. Otherwise, are you doing 24x7 rotations? That will be the determinate along with everyones' geo location, on the best way to set up shifts.

[notfunk]

We have not discussed this point, but I'm assuming it's off the table due to cost. And yes, this is for 24x7 rotations where everyone is in the same timezone...

[makerops]

I'd love to get feedback on pricing etc, to see how far off I am, if you have a second to email me? If not, nbd.

http://blog.pagerduty.com/2011/03/on-call-best-practices-par...

This is a series of posts that have pretty sane defaults; I personally would not do a daily rotation, but rather rotations of 5 days, and alternating weekends (one guy does M-F, one guy does Sat/Sund) and you switch off.

[notfunk]

Nice link! And I agree the daily rotation is a bad idea, however we're leaning towards doing a Tuesday-to-Tuesday week long shift.