[kaistinchcombe]

Kai here. Well put, absolutely right. My grandma has gotten scammed three times a day on average every day for ten years and obviously it's something that I'm passionate about. I think it's just really low to make a living by taking advantage of vulnerable elderly people.

Later I said to the reporter that I should have put that a different way, and the reporter said that she felt it was the perfect quote, that it really expressed how I felt about them. And yes, as a customer whose family needs this product, I'm frustrated and angry about how they've treated my grandma. But what I meant was: "We're going to go after those guys and try to stop them."

In summary: lesson learned. You're absolutely right.