[enaeseth]

Interfaces communicate with their users (at least, if you ask me), and I sometimes find it helpful to explicitly put into words what I think an interface is saying. I interpret The Ladder's cancellation screen as saying, "You cannot cancel your membership without giving us a reason."

Imagine if you were trying to break up with a significant other, and they told you that you were not allowed to end the relationship unless you gave a reason first. That would be horribly controlling, and totally unacceptable.

Of course, a romantic relationship is rather more significant than a subscription, but I think The Ladder's exit process is controlling in the same way, and the only difference is that it occurs in a less important relationship. It still gives me the same feeling that my wishes and agency are being subjugated, and I believe that's a bad thing to do to a person, regardless of the particular situation.