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by zaroth
4711 days ago
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I keep hearing sporadic reports like this. The big thing with CloudFlare is you are putting them as the first hop in reaching your site. So they are an additional point of failure. Of course, it's not a zero-sum game, they could also end up increasing your uptime overall, and in many cases I believe that's the case. Particularly for relatively low volume sites which have a short burst in traffic on occasion, CloudFlare can keep those sites running during the peaks. I think the most important thing is transparency and correct expectations. If they set clear expectations, and they are transparent about how well they are meeting them, then it just comes down to delivery. I found their status dashboard here: https://www.cloudflare.com/system-status. Unfortunately it doesn't show much long-term historical performance, it would be nice to see 30 days even 180 days of performance history to really evaluate them. regal, did you find that when you had downtime on your site that it was reported in their status dashboard, and that was an accurate depiction of the service they provided? I think the worst-case scenario is getting hit with unreported downtime, because that brings up all sorts of questions. |
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Agreed. So long as a customer knows what he/she's signing up for, and gets that, everything's fine. I might have misread what the "99.99% uptime guarantee" was supposed to be for and gotten too excited about it / taken it too seriously when I first signed up, or maybe this is for something else that's too complicated for a part-time tech guy like me to understand.
When I'd log in when the site was down, half the time CloudFlare would have the green arrow next to the site with a "Site Online" type indicator; other times it'd have the brown dot-dot-dot "Site Offline" indicator. I'd confirm numbers on this but apparently the service doesn't save this or makes it no longer available to you on account termination. Pingdom Tools would report the site as down, and when visiting the site, it wouldn't load, or would take 10+ seconds to load. There would also frequently be a "This website is offline; no cached version is available" page from CloudFlare when trying to load the site, even on the homepage, despite the guarantee to supposedly be saving and serving cached copies of the site in the event of downtime (and despite that being what I thought we were paying for, mainly) - sometimes those cached copies would show up too; though more often, there'd just be this page:
http://image2.romantika.name/2013/01/cloudflare-website-offl...