Seconding Willie's comments. I'm not your customer today, but seeing how y'all are handling this would make me feel confident to use Twilio should the need arise.
When you get some time (I'm sure you have none right now), read some of the Dreamhost discussion below. You folks appear to be doing an excellent job responding to this.
I completely agree. I've seen several public instances like this one over the past year here where Rob and the Twilio team have done what appears to be the Right Thing (from a customer service perspective). It's inspiring to see them do this, and to see that it is indeed possible to execute very well with a focus on customer happiness and "making things right".
When you get some time (I'm sure you have none right now), read some of the Dreamhost discussion below. You folks appear to be doing an excellent job responding to this.