[gfodor]

A great article. One major point that I think would have been worth including though is that if you are not interacting regularly with happy customers, and making unhappy customers happy, you are denying yourself probably the single most motivating factor when doing a startup. A single positive review on the App Store or through e-mail can get me through an entire day of grinding out bugs. If you don't have the humility and empathy required to genuinely enjoy providing customer service for a product you have developed, then you are probably in the wrong game.