[nowarninglabel]

It's still easy to mess up this process though, at least, that's how I feel about RepairPal. I got an e-mail from my credit union suggesting them, and it was perfect timing cause I had just bought a used car that needed some repairs. So, I signed up, put in the info, and...nothing. No response whatsoever. But then, their marketing team sent me a semi-personalized e-mail requesting feedback. Awesome, so I wrote about the service not providing me with anything, and stating that I wanted to still use the service, I just hadn't been provided any response. And...again...nothing.

Now, I'll never use RepairPal. They've wasted my time twice. So, if you're going to take the time to reach out to users manually, make sure to actually follow up on the responses you receive.

[johnrob]

Unfortunately, a billion minus one is still a large number. Thus, the penalty for annoying individual users is pretty much nothing unless it turns into bad PR.

[artag]

I am curious - what were you trying to get done through RepairPal? I was under the impression that they just provide repair estimate and shop listings...