[varakumar_n]

Thanks for the link, we have gone through iorad before. "RUN" is the key in whatfix.com. It is not only the builder for snapshots. By RUN, help is shown inside actual webpage & drives you through to complete the action/guide.

[digitalengineer]

Thank you. I was surprised to see Firefox asking permission to install a plugin at first. (So I denied access). What about a little firefox plugin icon or a little visual hint what to expect?

[varakumar_n]

Now, for chrome users we are displaying a video when they choose not to install extension. Yet to do something for Firefox users.

[tedmiston]

This is good. If the video were the first thing on the page I would have watched it first anyway, and then not been confused by the "run" button asking to install a plugin.

[khadim]

@tedmiston, we will try putting video on landing page directly & measure the improvement.

edit: we added video on landing page.

[varakumar_n]

yes we realized, most of the site visitors are clicking on 'run' but not installing plugin. we are adding & also changing existing message. you can "run" & see now.