[chii]

> What law of physics necessitates that such an upgrade takes 6 hours?

the one where the customer isn't paying enough money to have somebody working 24/7?

If your business depends on a particular service, you don't accept something vague - you get things signed in contract with legally enforcible SLA's. If you can't afford that, then you just have to live with shitty service.

[rfrey]

Have we just transitioned from the "It's free, you can't expect not to get screwed" trope to "It's inexpensive, you can't expect not to get screwed"?

[officemonkey]

It's Google. You never see the Google front page go down. There's an implied availability that Google uses to their advantage. People are comfortable with upgrading _because_ it's Google. Google wouldn't fuck you.

Except when they do. Lesson learned.

[tokenizerrr]

You do realize we live in a world of automation, and that Google... automates?