[phlo]

If you liked "How Complex Systems Fail", you may be interested in "Normal Accidents" [1]. It's basically the long-form complete version of the paper you mentioned and packed with interesting examples.

[1] http://www.amazon.com/Normal-Accidents-Living-High-Risk-Tech...

[rsync]

Yes. Run, don't walk, to buy and read "Normal Accidents".

Anyone involved in systems design, or running systems, needs to read this book.