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by sandossu 4737 days ago
"I think we would all like to live in a world where purchasing decisions are based on reviews from people that have actually used a good or service, and I would think that the ubiquity of the web has made this kind of crowdsourced intelligence quite feasible."

Would you really like all advertising to move in that direction? You should realize it's impossible to know if a person really owns and likes a product or it's just a sponsorship. Nobody would be trusted anymore.

1 comments

That's a good point to raise. Two questions:

Would you agree that opinion manipulation in online reviews is already taking place?

If so, would reducing the presence of explicitly-labelled advertisements result in an increase in covert opinion manipulation?

I'm pretty sure there are already issues with regard to the trustworthiness of online reviews. But if we define the value of testimonial by impartiality, then ads are pretty worthless by default. It could be better to rely on sources that at least have the potential of impartiality. I admit this is definitely a complex issue.

I can also understand the ethical argument that it's better to allow sponsored content because otherwise companies would resort to more illegal methods. It's sort of like the drug legalization argument: companies are going to market anyway, so we might as well focus on harm reduction. But it still feels suboptimal in this case. I guess I'd prefer if we focused on preventing misinformation rather than a strategy of appeasement.

Yes and yes. That's why I often look not at reviews themselves, but about questions that asks about problems of the product. Reading the answers you can tell if a problem is real or not, removing the possibility of fame questions about non-existing problems, in case this strategy ever would become widely used.