[paranoiacblack]

On the contrary, you're extrapolating too much from the OP. It was never presented as a universal impression, and I really doubt anyone took it that way. However, the anecdote is useful because it shows that there are people who absolutely hate testimonials. Which is a useful lesson for anyone who might be blindly using testimonials as opposed to actually analyzing their users. The OP never challenged the statistics or suggested that testimonials are always bad.

To say that users sharing their anecdotal negative experiences about what you claim is an indisputably positive experience for the user is an interesting argument to make though. It's almost like you're telling the OP that it's good for them whether they realize or not.