Software in smart TVs need drastic changes. I won't go over the problems with the ui right now as I feel they are all pretty obvious, but what I think needs to get pushed is the connection between TVs and phones. Samsung is already starting to do this by having IR blasters on the galaxy phones and having ways to use to use the phone keyboards as a replacement for the on screen ones but it can go so much farther.
For example, parental controls should be available through your phone. You should be able to see what your kid is watching and also force them to watch something else "remotely", even if you're on vacation. or maybe they are staying up too late and you turn the TV off for them.
There are many other ideas but that sounds like one of the more useful ones as opposed to being more gimmicky (like gesture commands).
Totally agree. Samsung makes great hardware, but consistently fails at putting decent firmware/software on it. I've had numerous Samsung smartphones and all have performed so much better with pure Android vs. the Samsung "improved" Android.
Their TVs seem to be getting better at least. Some previous Samsung TV's I've owned have been atrocious in the UI department.
For example, parental controls should be available through your phone. You should be able to see what your kid is watching and also force them to watch something else "remotely", even if you're on vacation. or maybe they are staying up too late and you turn the TV off for them.
There are many other ideas but that sounds like one of the more useful ones as opposed to being more gimmicky (like gesture commands).