"For all current customers of any of the paid versions, we are going to automatically give you a free full year (12 months) of Premium Support. We’ll upgrade you to the plan closest to the level of product you purchased, but even at the Premium Support Lite level, that’s a $600 upgrade we’ll be providing to you at no cost. We’ll be doing this over the next couple of weeks and you’ll be notified when your support plan becomes active. In the mean time, continue to use support@pixate.com as you have been."
"For all current customers of any of the paid versions, we are going to automatically give you a free full year (12 months) of Premium Support. We’ll upgrade you to the plan closest to the level of product you purchased, but even at the Premium Support Lite level, that’s a $600 upgrade we’ll be providing to you at no cost. We’ll be doing this over the next couple of weeks and you’ll be notified when your support plan becomes active. In the mean time, continue to use support@pixate.com as you have been."
http://www.pixate.com/blog/article/2013-07-01-pixate-free/
I get it now. :)