[SnowLprd]

Here's the product page: http://www.bestbuy.com/pebble

This news makes me very disappointed in the company's handling of their KickStarter campaign.

I backed their KickStarter campaign and ordered a white Pebble in May of last year, and I still haven't received it. So if I understand correctly, someone who walks into Best Buy next week will get a Pebble before I do?

While I understand the desire to stay out in front of Apple, Sony, and any other companies who may enter the smartwatch market, as one of the people who funded and helped make the Pebble possible, I am disappointed at how this was handled. The whole experience will make me think twice about backing KS campaigns in the future.

[smackfu]

They offered you the chance to switch to the black one a month or two ago, which is what Best Buy is selling. That seems fair and reasonable. You can certainly still be upset that the color you picked got the short end of the stick, but one of them had to be last.

[MrSourz]

I agree with you. One must realize that you didn't just order a Pebble, but a Black Pebble, or a White Pebble, each with their own manufacturing constraints and variations in popularity.

In this case someone is getting a Black Pebble before they get a White Pebble. If they wanted a Black Pebble they could have had that.

The reverse is to say they'll be one of the first with a White Pebble while the plebeians are stuck with black and red.

[_djo_]

Did you order a black Pebble or another colour? The black Pebbles have been shipping in large quantities for ages (I got mine some time ago) but the colour ones are taking a little more time to get right.

Assuming you opted for a colour other than black, you should still get it before the general public does.

[potatolicious]

"A little more time" is a bit of an understatement. The Pebbles started shipping Jan 31 this year. It's been a full six months and the final colors haven't shown up yet.

Not to mention the original timeline called for the watches to start shipping in Sep 2012.

I can appreciate that the folks at Pebble are doing their damndest, but there's no other way to cut it: this product has been extremely late across nearly all of its milestones.

To be fair, they're one of the few hardware Kickstarters to actually even ship something that closely resembles the original pitch. Their feedback to backers through the delays has also been noteworthy - though it's been disappointing that once Pebble hit the big-times the backers that are still hanging on have been left mostly out of the loop.

[kenbellows]

It's only been five months since Jan 31, but regardless, remember that Kickstarter projects are often run by people fairly (or completely) new to the manufacturing industry. It's no surprise that they wouldn't have properly planned for all the kinks and obstacles they would run into. It seems foolish to get upset at a group of guys who really had no way to know how long the process would actually take (having never done it before) and made the best educated guess they could because Kickstarter made them pick a date. Of course the deadline wasn't met. And, as you mentioned, they've been surprisingly open about all their problems throughout the process.

[potatolicious]

And here lies my greatest frustration with hardware Kickstarters.

Despite Kickstarter's protestations, hardware kickstarters have been de facto preorders. The expectations here are vastly different than "I've never done this before, help me do this".

Kickstarter introduced the "risks and challenges" section after some particularly infamous failures. This section is still routinely glossed over, and project owners continue to project authority and confidence, even if in reality the "I have no idea what I'm doing" meme dog is more appropriate.

I do not back hardware kickstarters as a rule. I backed Pebble because I knew the founder, and knew that he has a track record delivering hardware - and for the most part this has held true. Hardware Kickstarters that are later or failing to deliver anything resembling the original pitch are depressingly common.

Pebble can't be fairly singled out here, this is a huge problem with crowdfunding hardware projects in general.

> "And, as you mentioned, they've been surprisingly open about all their problems throughout the process."

The bulk of the process complaints here have been from color backers (I was one, until I switched to black), and that's telling. The Pebble team was extremely on top of the ball prior to the black watches shipping out. Lots of detailed updates about where they are and what the expected schedule is.

Personally I was completely nonplussed by the various delays because of how transparent they were.

Then the black watches shipped out and the color backers were forgotten. There was a vague "after the black watches", and a lot of silence. There was more silence until the color backers suddenly found out that color Pebbles were in trouble and there was an option to switch.

A lot of color backers - and from this thread I'm obviously not the only one - were left in the lurch. There was no timeline for anything except "late" - and in the mean time there were big announcements about the SDK, RunKeeper, and other software stack progress, with nothing for other backers.

I have zero doubt that Pebble is working as hard as they can to fulfill the rest of their orders, but looking in from the outside, it's hard for color backers to feel anything but forgotten. The frustration at the Best Buy news I don't think comes from some entitled "I should get it before everyone else" mentality, but rather annoyance at every piece of news from the company, for months on end, not address their chief concern ("where is my watch").

If the updates on color manufacturing was even half as frequent and detailed as the pre-launch updates, this whole thing would be a non-issue, even if color backers still don't have their watches.

[wvenable]

It seems like their biggest failure was offering multiple colors. It seems like for a kickstarter they should be working on the minimum viable product. In this case, that should be just a black version.

[Amadou]

I wish they had used an interchangeable faceplate system. Then I could remove the black face and paint it any color I wanted.

[jasonlotito]

> Despite Kickstarter's protestations, hardware kickstarters have been de facto preorders.

I hear this all the time, but from day one on KickStarter, it's made it clear what it was about (and this was before the Pebble KS). So, I keep hearing this, but I can't find any sympathy for the backers that complain about it.

> This section is still routinely glossed over,

I imagine most of it is glossed over by the backers. =)

[potatolicious]

> "I imagine most of it is glossed over by the backers. =)"

I disagree heavily. There's never any honesty in this section - the thought that maybe, just maybe, this project can't be delivered at all, is never brought up.

This section is the Kickstarter equivalent of "what's your greatest weakness", where project owners do their best to downplay actual risks or not mention them at all. It's the place where you admit to your most softball, most mitigable risk and leave everything else behind the curtain.

If there were any honesty in this section at all, "none of us have manufactured anything before" would be top, in bold, in many of them.

> "but from day one on KickStarter, it's made it clear what it was about"

Who's making it clear though? It's obvious that Kickstarter themselves would rather be a funding machine than a preorder machine - but look at hardware kickstarters. Project owners routinely position their campaigns as presales or preorders, not simple crowdfunding.

The difference is more stark if you look at arts category kickstarters, where the reward tiers, as well as the language used, is much more obviously "support us and get a gift in return". Hardware kickstarters are, almost without fail, "come buy this thing".

In the hardware category at least, project owners have an opposing conflict of interest with Kickstarter.

[mongol]

They have not been particularily open at all

[spullara]

You aren't missing anything. I got mine months ago. It is the most disappointing thing I have supported on kickstarter. I would literally send you mine but one of the buttons fell off the first (and only) day I wore it.

[fr0sty]

I'll take a free Pebble-minus-one-button.

I'd even pay S&H...

[ValentineC]

Aren't you able to get warranty for it?

[jon-wood]

It looks like Best Buy are selling the black watches, which were all shipped to backers quite a while ago now (I've had mine for a few months).

While I can understand your frustration whether they sell black Pebbles to Best Buy or not makes little difference to when coloured ones ship since they go through a different molding process.

[jeroen94704]

Indeed. I didn't back them, but I pre-ordered a black Pebble many moons ago. My account page still insists they estimate shipping will start in late may (for those not keeping track, it is now early july).

[vsviridov]

I got my Orange one few weeks ago and the White one is about to be shipped. They did warn that colored ones would be shipped later I think...

[simba-hiiipower]

yeah, still waiting on my arctic white one as well.. not too bothered though. having been on kickstarter a little while now i've come to shut-out any mention of 'planned release windows'. its pretty much hopeless. anyways, its kind of nice being surprised every once in a while when a package shows-up containing a cool little gadget i totally forgot i ordered..

[themstheones]

Scott Hanselman got his already, but maybe that's because he has such an influential blog. He said it sucks, by the way.

[justinbeaver]

Not exactly. Here's a quote from the article: "The watch is lovely. Truly. Considering that I paid $125 for it - a reasonable price considering its potential - I'm happy with it and would recommend it."

http://www.hanselman.com/blog/SmartWatchesAreFinallyGoingToH...

[themstheones]

He's changed the text of the review since it was first posted. It wasn't originally so positive.