[jamesheroku]

Hey Nir, it's James from Heroku. Sorry to hear you had trouble with Heroku. I'd like to address some of your concerns:

1. Gems

We completely support all types of gems, including gems with native bindings (which get compiled automatically for your app). Detailed documentation: http://docs.heroku.com/gems

2. Support

While we were were running our completely unsupported public beta, we tried hard to answer support requests, but our main focus was getting the technology developed. Now that we have launched commercially, we have a full support ticket system, fast response times, and are committed to making immediate support a priority.

3. Financial Solvency

It's true, we aren't Google. We are, however, backed by high quality investors with large investment funds, who are committed to Heroku's success. We have strong interest from many additional firms if we wanted to raise more capital, and we currently have a very healthy runway.

I'd love to talk with you directly to better understand your needs and get more detailed feedback, please feel free to email me at james at heroku dotcom.

[nir]

Hi James. No worries, thanks for replying here :)

The gem in question was curb (http://curb.rubyforge.org/) - I suppose it might a particularly tricky one, due to libcurl dependencies. (I'll email you with more details)

I understand the issues of supporting a free beta and hope to give Heroku a try on my next project. You really did some impressive work.

[jamesheroku]

Awesome, we look forward to it.

I just created a quick Rack app that uses curb and deployed it to Heroku, no problem: http://gist.github.com/108315

If you keep having trouble with your app, please shoot me an email or open a support ticket, and we'll get you sorted out.