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by Filecloud
4729 days ago
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You are trivializing the underlying issue here. If the same thing happened in a physical world it will be a high profile public defamation case. Browser is the window through people sees the world. That’s the reality we live in. In our target market, Google chrome holds 40% market share. Because of its stupid categorization, in one stroke Google harmed our reputation and the reputation of companies we serve. It is not a simple browser compatibility issue. Google chrome is telling the world our software is phishing software while we are not. What is the recourse here? We don’t care what Chrome’s algorithms are. But the results are not factual and it harms our business. "One cannot escape saying hey that is our algorithm. We don’t do evil…" Remember. |
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But I don't think that I am trivializing things. The fact is, that phishing sites are causing a real pain (as in millions of dollars lost by the victims, hundreds of thousands of computers becoming zombies, etc). All major browsers are trying to mitigate these risks by implementing phishing & malware filters. None of these implementations are perfect (you probably know a bit or two about bugs in software development).
But on average these filters have a positive ROI - especially for the target market (which is Joe WebUser and sadly NOT your company - or mine for that matter). The costs of a false positive ("I'll go & find that information on another site") far outweigh the costs of a false negative ("I put my login+password into this legitimate looking website and now I can no longer access PayPal").