[mkbrody]

Hey Matt,

I'm sorry to reach out to you directly on a public forum like this, but my company's website encountered a major negative SEO attack last month and we were hit with a manual penalty by Google today. I thought you might be interested to hear about what happened, and I of course I would like to resolve it as I do my best to always keep my company's SEO efforts within Google's guidelines. Please reach out via email to me at [e-mail] if we can help each other fix this! Thanks again for everything you do to help make the web a better place, and in advance I understand if you're too busy to respond.

Best regards,

Mike B.

[nicholasreed]

Don't apologize to just Matt, you're pseudo-apology and better-sent-as-an-email question pissed me off. Why would you take up three extra lines with a BS platitude and a signature? Please keep a personal request for assistance to better-suited channels.

[karolist]

Just downvote and move along, why the hostility.

[sswaner]

https://plus.google.com/+MattCutts might work better.